Customer Satisfaction – Software Product

This questionnaire is used for getting feedback from customers using a particular software product. On assessment we come to know how well the product has been taken by the customers. The user appraises us of why he likes or dislikes the product, which in turn enables us identify weaknesses in our product and rectify them. This is the Description Box where you can put various things; for example. - Reasons for conducting the survey - How the feedback received will be used - No of questions and how much time the respondent needs to allocate to fill the questionnaire - Closing date of the survey - Special instructions regarding responding to the questionnaire - Contact details of the person who should be contacted in case any clarifications are required by the respondents - Your Fax no. if you are open to receiving the responses by Fax